Terms & conditions - Glow Academy

Last Updated: November 30, 2025

Glow Academy 3840 Sherwood Ave, Malbereign, Harare, Zimbabwe Phone: 078 722 1554 Email: [email protected] Website: https://glow.ac.zw

1. ACCEPTANCE OF TERMS

These Terms and Conditions constitute a legally binding agreement between you (the “Student,” “you,” or “your”) and Glow Academy (“Glow Academy,” “we,” “us,” or “our”), a training institution registered under the laws of the Republic of Zimbabwe.

By clicking “I Accept,” ticking the acceptance box during enrollment, accessing our website at https://glow.ac.zw, or enrolling in any of our courses, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement is formed electronically in accordance with the Electronic Transactions Act (Chapter 8:05).

If you do not agree to these terms, you must immediately discontinue use of our website and services. You may not enroll in any course or access any training materials.

Your acceptance of these terms creates a binding contract governed by the laws of Zimbabwe and subject to the exclusive jurisdiction of the courts of Harare.

2. DEFINITIONS

For purposes of this agreement, the following terms shall have the meanings ascribed below:

“Course Materials” means all instructional content, videos, scripts, worksheets, handouts, digital files, and proprietary resources provided as part of any course.

“Services” means all training programs, courses, workshops, practical sessions, and related educational services offered by Glow Academy.

“Intellectual Property” means all copyrights, trademarks, trade secrets, patents, know-how, and proprietary methods owned by Glow Academy.

“Student Work” means original creative content, performances, recordings, or productions created by students during courses.

“Enrollment” means the completed registration process, including payment of required fees.

3. ELIGIBILITY AND ENROLLMENT

3.1 Age Requirement

Students must be at least 18 years of age or have attained the age of majority under Zimbabwean law at the time of enrollment. Minors between 16 and 18 years may enroll only with written consent from a parent or legal guardian who agrees to be jointly liable for all obligations under these terms.

3.2 Enrollment Process

Enrollment is completed only upon:

Submission of a completed application form with accurate information.
Payment of the full course fee or the agreed initial deposit.
Receipt of written confirmation from Glow Academy.

We reserve the right to refuse enrollment to any applicant without providing reasons.

3.3 Student Information

You warrant that all information provided during enrollment is true, accurate, and complete. You must notify us immediately of any changes to your contact details, emergency contacts, or relevant medical conditions that may affect your participation.

Providing false information constitutes a material breach and may result in immediate termination of enrollment without refund.

4. COURSES AND PROGRAMS

4.1 Course Offerings

Glow Academy offers specialized training in the following disciplines:

Television Presenting
Acting for Television
Professional Makeup Artistry
Fashion and Commercial Modeling
Film Making and Production

Each course syllabus, duration, and specific requirements are detailed in the course-specific enrollment materials.

4.2 Course Schedules

Course dates, times, and venues are subject to change. We will provide at least 14 days’ notice of any material changes to scheduled courses. Changes necessitated by circumstances beyond our control (including but not limited to government restrictions, venue unavailability, or instructor illness) may be made with shorter notice.

4.3 Minimum Enrollment

We reserve the right to cancel or postpone any course if minimum enrollment numbers are not met. In such cases, enrolled students will receive a full refund or the option to transfer to an alternative course date.

4.4 Course Content Modifications

We reserve the right to modify course content, instructors, or teaching methods to improve educational outcomes or respond to industry developments. Such modifications do not entitle students to refunds unless the fundamental nature of the course is substantially altered.

5. FEES AND PAYMENT TERMS

5.1 Course Fees

Course fees range from USD $50 to USD $2,000 depending on the program selected. All fees are stated in United States Dollars (USD) and exclude any bank charges or transaction fees.

Payment may also be accepted in Zimbabwean Dollars (ZWL) or South African Rand (ZAR) at the prevailing interbank exchange rate on the date of payment.

5.2 Payment Methods

We accept payment via:

Bank transfer to our FC Bank account (details provided upon invoice).
EcoCash mobile money.
OneMoney mobile money.
Cash payments at our offices during business hours (8:00 AM to 5:00 PM, Monday to Friday).

5.3 Payment Plans

For courses exceeding USD $1,000, installment payment plans may be available, subject to approval. A minimum deposit of 50% is required at enrollment. The balance must be paid in agreed installments before course commencement.

Failure to meet installment deadlines may result in suspension of access to course materials and practical sessions until payment is current.

5.4 Currency Conversion Risk

For payments made in ZWL, you acknowledge and accept the risk of currency fluctuations. The ZWL amount due shall be calculated at the time of each payment using the Reserve Bank of Zimbabwe official interbank rate or the rate quoted by our bankers.

5.5 Late Payments

A late payment fee of 5% of the outstanding amount will be charged for each month or part thereof that payment remains overdue. We reserve the right to withhold certificates of completion and student records until all fees are paid in full.

5.6 No Refund for Partial Completion

Course fees are non-refundable once a student has attended more than 25% of scheduled sessions, except as expressly provided in Clause 6.

6. REFUNDS, CANCELLATIONS, AND WITHDRAWALS

6.1 Student-Initiated Cancellation Before Course Commencement

If you cancel your enrollment more than 14 days before the course start date, you are entitled to a full refund less an administrative fee of USD $50.

If you cancel within 14 days of the course start date, you forfeit 50% of the course fee. The remainder will be refunded.

6.2 Student-Initiated Withdrawal After Commencement

Once you have attended the first scheduled session, no refunds will be provided for voluntary withdrawal. This policy recognizes the finite nature of class sizes and the lost opportunity for other prospective students.

6.3 Glow Academy-Initiated Cancellation

If we cancel a course for any reason, you will receive a full refund of all fees paid or the option to transfer to an equivalent course. We bear no liability for any consequential losses, travel costs, or accommodation expenses incurred in anticipation of the course.

6.4 Medical or Compassionate Withdrawal

In exceptional circumstances involving serious illness, bereavement, or other compassionate grounds supported by medical certificates or other documentation, we may, at our sole discretion, offer:

Transfer to a future course intake.
Partial refund calculated on a pro-rata basis for uncompleted sessions.
Course credits are valid for 12 months.

Each case will be considered individually. No automatic entitlement to refunds exists under this clause.

6.5 Refund Processing

Approved refunds will be processed within 30 business days using the original payment method, where practicable. Bank charges for refund transfers will be deducted from the refund amount.

7. STUDENT CONDUCT AND PROHIBITED ACTIVITIES

7.1 Professional Conduct Standards

As a prestigious training institution serving Zimbabwe’s creative industries, we maintain high standards of professional conduct. Students must:

Attend all scheduled sessions punctually.
Treat instructors, staff, and fellow students with respect and courtesy.
Maintain a professional demeanor during all activities.
Refrain from disruptive behavior, intoxication, or substance abuse.
Comply with health and safety instructions.

7.2 Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate expulsion without refund:

Any form of harassment, discrimination, bullying, or intimidation based on race, gender, religion, sexual orientation, or disability.
Recording (audio or video) of classes, lectures, or practical sessions without express written permission.
Unauthorized reproduction, distribution, or sale of Course Materials.
Impersonation of instructors, staff, or Glow Academy representatives.
Sharing of login credentials or access codes with third parties.
Commercial use of training facilities or equipment without authorization.
Bringing unauthorized guests to classes or practical sessions.
Engaging in conduct that brings the reputation of Glow Academy into disrepute.
Fraud, theft, or dishonesty in any form.

7.3 Disciplinary Process

Violations of conduct standards will be addressed through:

Written warning for first minor infractions.
Suspension from classes for repeated or serious violations.
Permanent expulsion for gross misconduct or illegal activities.

We reserve the right to report criminal activities to the Zimbabwe Republic Police.

7.4 Social Media Conduct

Students are free to discuss their learning experiences on social media. However, you must not:

Post defamatory, false, or misleading statements about Glow Academy, our instructors, or our programs.
Share confidential business information, trade secrets, or proprietary teaching methods.
Use our name, logo, or trademarks without written permission.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership of Course Materials

All Course Materials, including but not limited to instructional videos, scripts, presentation templates, makeup technique guides, modeling portfolios, and film production methods, are the exclusive intellectual property of Glow Academy. These materials are protected under the Copyright Act (Chapter 26:01) and international copyright treaties.

8.2 Limited License to Students

Upon enrollment, you receive a personal, non-exclusive, non-transferable, and revocable license to access and use Course Materials solely for your own educational purposes during the course duration and for 90 days thereafter.

This license does not permit you to:

Reproduce, copy, or duplicate Course Materials in any form.
Distribute, sell, or commercially exploit Course Materials.
Create derivative works based on our proprietary methods.
Share Course Materials with non-enrolled individuals.
Use Course Materials to train others or conduct competing courses.

8.3 Termination of License

Your license to the Course Materials terminates immediately upon:

Completion of the course and expiry of the 90-day access period.
Termination or expulsion from the course for any reason.
Breach of these intellectual property provisions.

Upon termination, you must delete or destroy all copies of Course Materials in your possession.

8.4 Trademarks

“Glow Academy,” our motto “rise and glow,” our logo, and associated branding are registered trademarks owned by Glow Academy . Unauthorized use of these marks is prohibited and may result in legal action.

8.5 Professional Use of Skills

While you may not reproduce our Course Materials, you are free to apply the skills, techniques, and knowledge learned at Glow Academy in your professional career. This clause does not restrict your ability to practice makeup artistry, television presenting, modeling, acting, or filmmaking based on competencies acquired through our training.

9. STUDENT WORK AND PORTFOLIO RIGHTS

9.1 Ownership of Student Creations

You retain ownership of original creative work you produce during courses, including performances, films, photographs, makeup designs, and modeling portfolio images (collectively, “Student Work”).

9.2 License Grant to Glow Academy

By enrolling, you grant Glow Academy a worldwide, royalty-free, perpetual, non-exclusive, and sublicensable license to:

Use Student Work in our marketing materials, website, and social media.
Display Student Work in promotional videos and advertisements.
Include Student Work in showcase events and graduation ceremonies.
Modify Student Work for promotional purposes (including editing, cropping, or color correction).
Attribute Student Work to you by name and likeness.

This license allows us to demonstrate the quality and outcomes of our training programs to prospective students.

9.3 Opt-Out Right

If you do not wish your Student Work to be used for promotional purposes, you must submit a written opt-out notice to [email protected] within 7 days of creating the work. Opting out does not affect your course participation or grades.

9.4 Third-Party Clearances

If Student Work incorporates third-party intellectual property (music, images, copyrighted scripts), you are solely responsible for obtaining necessary licenses and clearances. You indemnify Glow Academy against any claims arising from your unauthorized use of third-party materials.

9.5 Collaborative Projects

For group projects or collaborative productions, all participating students share equal ownership unless otherwise agreed in writing. Glow Academy assumes no responsibility for disputes among students regarding ownership or credit.

10. EQUIPMENT, FACILITIES, AND MATERIALS

10.1 Use of Academy Equipment

Students may use Glow Academy equipment and facilities (cameras, lighting, makeup stations, studio space) during scheduled practical sessions and authorized practice times.

All equipment must be used with care and in accordance with the provided instructions. You are liable for damage caused by misuse, negligence, or failure to follow safety protocols.

10.2 Equipment Deposits

For certain high-value equipment loans (professional cameras, lighting rigs), we may require a refundable deposit ranging from USD $100 to USD $500. Deposits are refunded upon safe return of equipment in good condition.

10.3 Personal Materials

Some courses require students to provide personal materials:

Makeup Artistry: Professional makeup kit, brushes, and hygiene supplies.
Modeling: Portfolio-appropriate wardrobe and shoes.
Film Making: External hard drives for footage storage.

Specific requirements are detailed in pre-enrollment course information sheets.

10.4 Health and Safety

You must comply with all health and safety instructions, including COVID-19 protocols, fire evacuation procedures, and equipment handling guidelines. Failure to comply may result in removal from the premises.

10.5 No Smoking Policy

All Glow Academy premises are non-smoking environments in accordance with Zimbabwean public health regulations.

11. CERTIFICATION AND CREDENTIALS

11.1 Certificate Requirements

Students who complete at least 80% of course sessions and meet practical assessment requirements will receive a Glow Academy Certificate of Completion.

Certificates are awarded within 30 days of course completion, provided all fees are paid in full.

11.2 Nature of Certification

Glow Academy certificates attest to completion of training but do not constitute professional licenses or government-recognized qualifications unless expressly stated. They demonstrate acquired skills and knowledge to prospective employers and clients.

11.3 Withholding of Certificates

We reserve the right to withhold certificates if:

Outstanding fees remain unpaid.
Student conduct violations occurred during the course.
Assessment requirements were not met.
False information was provided during enrollment.

11.4 Replacement Certificates

Lost or damaged certificates may be replaced upon payment of an administrative fee of USD $30 and submission of an affidavit or police report.

12. DISCLAIMERS AND WARRANTIES

12.1 Educational Outcomes Disclaimer

Glow Academy provides high-quality training based on industry-standard practices and experienced instructors. However, we make no guarantees regarding:

Employment outcomes or job placement after course completion.
Income levels or career success in the television, film, modeling, or makeup industries.
Acceptance into specific production companies, agencies, or casting opportunities.
Individual student aptitude or skill development rates.

Your success depends on multiple factors, including personal dedication, natural talent, market conditions, and professional networking efforts.

12.2 “As-Is” Service Provision

Our services are provided on an “as-is” and “as-available” basis. While we strive for excellence, we disclaim all warranties, express or implied, including warranties of:

Merchantability for a particular purpose.
Fitness for specific career objectives.
Uninterrupted or error-free instruction.
Compatibility with specific industry standards or employer requirements.

12.3 Third-Party Instructors and Guest Speakers

Occasionally, we engage third-party industry professionals as guest instructors. We do not control or endorse the views, methods, or professional practices of guest speakers. Their participation does not constitute our endorsement of their businesses or services.

12.4 Industry Changes

The creative industries evolve rapidly. Course content reflects current best practices at the time of instruction. We are not responsible for industry changes, technological developments, or shifting market demands that may occur after course completion.

12.5 Equipment and Technology

While we maintain modern equipment, occasional technical failures, equipment malfunctions, or internet connectivity issues may occur. We will make reasonable efforts to minimize disruptions, but accept no liability for the temporary unavailability of facilities or technology.

12.6 Third-Party Links and Resources

Our website and Course Materials may contain links to third-party websites, industry resources, or recommended tools. We do not control, endorse, or assume responsibility for third-party content, products, or services.

13. LIMITATION OF LIABILITY

13.1 Maximum Liability Cap

To the fullest extent permitted under Zimbabwean law, Glow Academy’s total aggregate liability to you for all claims arising from or related to these Terms or your enrollment shall not exceed the total amount you paid in course fees during the 12 months immediately preceding the claim.

13.2 Excluded Damages

Glow Academy shall not be liable under any circumstances for:

Indirect, incidental, consequential, special, or punitive damages.
Lost profits, lost opportunities, or lost business revenue.
Damage to professional reputation or career prospects.
Emotional distress or psychological harm.
Loss or corruption of data or student work.
Costs of substitute training or education.

This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability) and even if we were advised of the possibility of such damages.

13.3 Exceptions to Limitations

Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our proven negligence.
Fraud or fraudulent misrepresentation.
Gross negligence or willful misconduct.
Any liability that cannot be excluded under mandatory Zimbabwean consumer protection law.

13.4 Consumer Protection Act Compliance

To the extent that the Consumer Protection Act (Chapter 14:14) provides you with statutory rights that cannot be contractually excluded, those rights remain unaffected by these limitation clauses.

13.5 Causation and Mitigation

You acknowledge that many factors beyond our control affect educational outcomes and career success. You agree to mitigate your losses and cannot claim damages that could have been avoided through reasonable action on your part.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Glow Academy (Private) Limited, its directors, officers, employees, instructors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees) arising from or related to:

Your violation of these Terms and Conditions.
Your use of our facilities, equipment, or Course Materials is in breach of these terms.
Your infringement of any intellectual property or other rights of third parties.
False or misleading information provided during enrollment or course participation.
Your conduct that harms the reputation or business interests of Glow Academy.
Claims by third parties arising from your Student Work or professional activities.
Your violation of any applicable Zimbabwean laws or regulations.
Damage to property or injury to persons caused by your negligence or intentional misconduct.

This indemnification obligation survives termination of your enrollment and these Terms.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claims.

15. PRIVACY AND DATA PROTECTION

15.1 Information Collection

We collect and process personal information, including your name, contact details, identification documents, emergency contact information, photographs, video recordings, and payment information.

15.2 Use of Information

Personal information is used for:

Course administration and communication.
Assessment and certification.
Payment processing and financial record-keeping.
Marketing and promotional purposes (with your consent).
Compliance with legal obligations.

15.3 Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. However, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security.

15.4 Third-Party Sharing

We do not sell personal information to third parties. We may share limited information with:

Payment processors (banks, mobile money providers).
Government authorities, when legally required.
Professional bodies for certification purposes.

15.5 International Students

For students from the European Union, we comply with applicable GDPR requirements. For South African students, we respect POPIA principles. All processing is conducted lawfully and transparently.

15.6 Data Retention

We retain student records for a minimum of 7 years after course completion for certification verification purposes and regulatory compliance.

15.7 Your Rights

You have the right to:

Access your personal information.
Request correction of inaccurate data.
Withdraw consent for marketing communications.
Request deletion of data (subject to legal retention requirements).

Contact [email protected] to exercise these rights.

16. FORCE MAJEURE

16.1 Definition

A “Force Majeure Event” means any circumstance beyond our reasonable control, including but not limited to:

Acts of God (floods, earthquakes, storms, pandemics).
War, civil unrest, terrorism, or government restrictions.
Strikes, labor disputes, or supplier failures.
Power outages, telecommunications failures, or internet disruptions.
Government-imposed lockdowns or public health orders.
Inability to secure venue or instructor availability.

16.2 Suspension of Obligations

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from a Force Majeure Event. Our obligations are suspended for the duration of the event.

16.3 Notice and Mitigation

We will notify affected students as soon as reasonably practicable of any Force Majeure Event and its expected duration. We will use reasonable efforts to minimize disruption, including offering alternative delivery methods (online instruction) where feasible.

16.4 Extended Force Majeure

If a Force Majeure Event continues for more than 60 days, either party may terminate the enrollment agreement. In such cases, fees will be refunded on a pro-rata basis for uncompleted sessions, less any costs already incurred.

17. TERMINATION

17.1 Termination by Glow Academy

We reserve the right to immediately suspend or terminate your enrollment and access to our services without refund if:

You breach any material term of this agreement.
You engage in prohibited conduct as defined in Clause 7.
You provide false information or commit fraud.
Payment obligations remain unfulfilled for more than 30 days.
Your conduct poses a safety risk to others.
You damage Academy property through willful misconduct.
We reasonably believe continued enrollment is inappropriate.

17.2 Termination by Student

You may terminate your enrollment by providing written notice to [email protected]. Refund eligibility is governed by Clause 6.

17.3 Effect of Termination

Upon termination for any reason:

All access to Course Materials and facilities ceases immediately.
Outstanding fees become due and payable.
Your license to use intellectual property is revoked.
You must return all borrowed equipment and materials.
Clauses 8 (Intellectual Property), 14 (Indemnification), 18 (Dispute Resolution), and 19 (General Provisions) survive termination.

17.4 No Liability for Termination

We bear no liability for damages, losses, or expenses arising from the lawful termination of your enrollment.

18. DISPUTE RESOLUTION AND GOVERNING LAW

18.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Zimbabwe, including the Consumer Contracts Act (Chapter 8:03), the Electronic Transactions Act (Chapter 8:05), the Consumer Protection Act (Chapter 14:14), and the principles of Roman-Dutch Common Law.

18.2 Jurisdiction

The Magistrates’ Court and High Court of Harare, Zimbabwe, shall have exclusive jurisdiction over all disputes arising from or related to these Terms or your enrollment. By accepting these Terms, you submit to the exclusive jurisdiction of these courts and waive any objection to venue.

18.3 Mandatory Dispute Resolution Process

Before initiating any legal proceedings, the parties agree to follow this dispute resolution process:

Step 1: Informal Negotiation You must first notify us in writing of the dispute at [email protected], providing full details. We will attempt to resolve the matter informally within 21 days through good-faith negotiations.

Step 2: Mediation. If informal negotiation fails, both parties agree to participate in mediation in Harare, Zimbabwe, before a mutually agreed mediator or one appointed by the Law Society of Zimbabwe. Mediation costs shall be shared equally. Both parties must attend mediation in good faith for at least one full session.

Step 3: Litigatio.n If mediation does not resolve the dispute within 60 days of commencement, either party may file a claim in the appropriate court in Harare. The court shall have regard to the parties’ good-faith participation in prior resolution steps.

18.4 Class Action Waiver

You agree that any dispute will be resolved on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding against Glow Academy.

18.5 Small Claims

Notwithstanding the above process, either party may bring a claim in the Magistrates’ Court Small Claims Division for disputes involving amounts within that court’s jurisdiction, without following the mediation requirement.

18.6 Costs

In any litigation, the unsuccessful party shall bear the successful party’s reasonable legal costs as determined by the court, unless the court orders otherwise.

19. CHANGES TO THESE TERMS

19.1 Right to Modify

We reserve the right to modify, amend, or update these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices.

19.2 Notice of Material Changes

For material changes that substantially affect your rights or obligations, we will provide at least 30 days’ advance notice by:

Email to your registered email address.
Prominent notice on our website homepage.
Written notice delivered during class sessions for currently enrolled students.

19.3 Non-Material Changes

Minor or administrative changes (such as updated contact information or clarifications) may be made without advance notice. The “Last Updated” date at the top of this document will be revised.

19.4 Acceptance of Modified Terms

Continued use of our services or participation in courses after the effective date of the modified Terms constitutes your acceptance of the changes.

If you do not agree to the modified Terms, you must discontinue use of our services. For currently enrolled students, you may terminate your enrollment under Clause 6.2 within 14 days of receiving notice of material changes.

19.5 Version Control

We maintain archived versions of previous Terms and Conditions. You may request a copy of the version in effect at the time of your enrollment by contacting [email protected].

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms and Conditions, together with any course-specific enrollment agreements and our Privacy Policy, constitute the entire agreement between you and Glow Academy regarding your enrollment and use of our services. They supersede all prior oral or written communications, proposals, or understandings.

20.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

The parties agree that any severed provision shall be replaced with a valid, enforceable provision that most closely approximates the original intent.

20.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of Glow Academy.

A waiver in one instance does not waive our rights in future instances.

20.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this clause is void.

We may freely assign our rights and obligations under these Terms to any successor entity, affiliate, or third party without your consent, provided your substantive rights are not materially diminished.

20.5 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Glow Academy. No third party (including instructors, equipment suppliers, or venue providers) has any right to enforce any provision of these Terms.

20.6 Headings

Section and clause headings are for convenience only and do not affect the interpretation of these Terms.

20.7 Language

These Terms are drafted in English. In the event of translation into other languages, the English version shall prevail in case of any conflict or ambiguity.

20.8 Notices

All notices required under these Terms must be in writing and delivered to:

For Glow Academy: Email: [email protected] Physical Address: 3840 Sherwood Ave, Malbereign, Harare

For Students: To the email address or physical address provided during enrollment.

Notices sent by email are deemed received 24 hours after sending. Notices sent by registered mail are deemed received 7 days after posting.

20.9 Electronic Communications

You consent to receive all communications, agreements, notices, and disclosures electronically in accordance with the Electronic Transactions Act (Chapter 8:05). Electronic records satisfy any legal requirement that such communications be in writing.

20.10 Survival

Clauses 8 (Intellectual Property Rights), 9 (Student Work), 13 (Limitation of Liability), 14 (Indemnification), 18 (Dispute Resolution), and this Clause 20 shall survive termination or expiration of these Terms.

21. INDUSTRY-SPECIFIC PROVISIONS FOR CREATIVE TRAINING

21.1 Professional Practice Standards

Glow Academy trains students for professional careers in television, film, modeling, and makeup artistry. These industries maintain specific professional standards and expectations.

Students acknowledge that:

Professional appearance, punctuality, and reliability are essential career skills.
The creative industries operate in a competitive, merit-based environment.
Portfolio quality, showreel production values, and professional presentation directly impact employability.
Industry networking and relationship-building are student responsibilities.

We provide industry-standard training, but cannot control external market factors, casting decisions, or employer hiring practices.

21.2 Media Release and Image Rights

By enrolling in courses involving on-camera work (TV Presenting, Acting for TV, Modeling, Film Making), you grant Glow Academy permission to:

Photograph and record video of you during practical sessions.
Use your name, image, voice, and likeness in marketing materials.
Publish your photographs and videos on our website, social media, and promotional content.
Include your image in showreels, demonstration videos, and case studies.

This permission is royalty-free, worldwide, and perpetual. You waive any right to inspect or approve the finished materials or their usage.

If you wish to opt out, you must submit a written notice as specified in Clause 9.3. Opting out may limit your participation in certain practical exercises and portfolio-building opportunities.

21.3 Industry Guest Speakers and Networking

We regularly invite television producers, casting directors, agency representatives, and industry professionals as guest speakers. While we facilitate these opportunities, we:

Do not guarantee that guest speakers will offer employment, representation, or casting opportunities.
We are not responsible for any professional relationships formed between students and guests.
Do not endorse or guarantee the business practices of visiting professionals.

Students interact with industry guests at their own discretion and risk.

21.4 Portfolio and Showreel Development

Courses include practical projects designed to build professional portfolios and showreels. You acknowledge that:

Portfolio quality depends significantly on your individual effort, creativity, and skill development.
We provide guidance and facilities, but cannot guarantee specific portfolio outcomes.
Professional photographers, videographers, or makeup artists may need to be hired separately for final portfolio materials.
High-quality portfolios may require additional investment beyond course fees.

Course fees cover training and basic portfolio development only. Professional portfolio photography, composite cards, or showreel editing may be available for additional fees.

21.5 Makeup Artistry Hygiene and Safety

For Makeup Artistry courses, students must:

Maintain strict hygiene standards, including hand washing and tool sanitization.
Disclose any skin conditions, allergies, or sensitivities before practical work.
Provide their own professional makeup kits meeting specified hygiene standards.
Never share makeup products in violation of health regulations.
Comply with COVID-19 hygiene protocols and any public health directives.

Glow Academy is not liable for allergic reactions, skin irritation, or infections arising from student-provided products or failure to follow hygiene protocols.

21.6 On-Location Filming and External Activities

Filmmaking courses may include location shoots at external venues. Students participating in location work:

Must sign location-specific liability waivers.
They are responsible for their own transportation to locations.
Must comply with venue rules and location permits.
Accept risks associated with outdoor filming (weather, terrain, public interaction).

We maintain public liability insurance for organized activities, but recommend students carry personal accident insurance.

21.7 Agency Representation and Career Management Disclaimer

Glow Academy is a training institution,

not a talent agency. We do not:

Provide ongoing career management or agent services.
Guarantee placement with modeling agencies, casting agencies, or production companies.
Negotiate employment contracts or appearance fees on behalf of graduates.
Serve as an intermediary for booking jobs or auditions.

Graduates are responsible for securing their own professional representation and managing their careers independently. We may facilitate introductions to reputable agencies, but cannot guarantee representation.

22. CONTACT INFORMATION AND BUSINESS HOURS

22.1 Primary Contact

For all inquiries, concerns, or notices related to these Terms and Conditions, please contact:

Glow Academy Physical Address: 3840 Sherwood Ave, Malbereign, Harare, Zimbabwe Telephone: 078 722 1554 Email: [email protected] Website: https://glow.ac.zw

22.2 Business Hours

Our offices are open for inquiries and payments:

Monday to Friday: 9:00 AM to 10:00 PM
Saturday: 9:00 AM to 10:00 PM (by appointment only)
Sunday and Public Holidays: Closed

Email inquiries are typically responded to within 48 business hours.

22.3 Emergency Contact

For urgent matters during scheduled course sessions, contact your course instructor directly using the contact details provided at course commencement.

22.4 Legal Notices

For legal notices, disputes, or formal communications, use:

Email: [email protected] (marked “URGENT: LEGAL NOTICE”)
Registered mail to our physical address above

22.5 Feedback and Complaints

We welcome feedback about our services. Complaints should be submitted in writing to [email protected]. We will acknowledge receipt within 5 business days and provide a substantive response within 21 days.

If you are dissatisfied with our complaint resolution, you may escalate to the Consumer Protection Commission of Zimbabwe.

ACCEPTANCE ACKNOWLEDGMENT

By enrolling in any Glow Academy course, registering on our website, or clicking “I Accept” during the online enrollment process, you acknowledge that:

You have read and understood these Terms and Conditions in their entirety.
You agree to be legally bound by all provisions herein.
You have had the opportunity to seek independent legal advice regarding these Terms.
You understand that this is a binding contract governed by Zimbabwean law.
You consent to electronic execution of this agreement in accordance with the Electronic Transactions Act (Chapter 8:05).

For questions about these Terms and Conditions, please contact us at [email protected] before enrolling.

Glow Academy Registered in Zimbabwe 3840 Sherwood Ave, Malbereign, Harare [email protected] | 078 722 1554 https://glow.ac.zw

Rise and Glow

END OF TERMS AND CONDITIONS